March 16, 2020 

To our valued consumers, customers and partners, 

The health and safety of our community is top priority for all of us at Aventiv Technologies.   
As we follow updates and guidance provided by health officials regarding the Coronavirus 
(COVID-19) pandemic, we are also preparing for the impact on those that we serve.  While we have instituted a limited travel policy and taken other precautions to limit exposure, we are still committed to ensuring all of our products and services are accessible during this uncertain time, especially our communications products.  This is especially vital within the corrections space where medically-necessary quarantines can further complicate how incarcerated individuals connect with their family & friends. It is why we are working around-the-clock with impacted facilities to provide additional technical and financial support to help families stay safe and connected. Our customer service teams remain available and we are working to maintain current service levels at this time; however, for the safety of our workforce, we continue to monitor the situation and may need to modify our standard methods and access levels of customer service. 

For specific programs, offerings and/or visitation protocols at an individual correctional facility, we recommend checking the website or public announcements for that specific facility.  Each state or county facility has a unique set of products and programs so visiting the website or social channels for a specific location is the best way to ensure you receive accurate, up-to-date information as situations continue to evolve throughout the COVID-19 crisis. 

It's at times like these that we as a society rely heavily on technology to ensure operations continue and communications are maintained.  As a leading technology provider, we are equipped to cope with these types of difficulties, and remain sensitive to changing needs and conditions.  We will continue to monitor updates provided by health officials and adjust with new precautions as necessary.  

May you, your family and friends stay safe and stay connected.

Sincerely, 

Dave Abel, 
President and CEO, Aventiv Technologies 

AllPaid, Inc. (dba GovPayNet)